Hotel Policies & Guest Guidelines
Clear, straightforward policies to ensure every guest enjoys a secure, peaceful, and pleasant stay in Mount Hagen.
General Terms of Stay
Check-In Time
From 12:00 PM (early check-in subject to room readiness)
Guests arriving on early flights from Port Moresby may request early luggage drop-off at reception while rooms are readied.
Check-Out Time
Until 11:00 AM (late check-out can be requested at reception)
Late check-out can be arranged with the front desk subject to room occupancy schedules.
Cancellation & Modifications
Cancellations notified at least 24 hours prior to scheduled check-in carry no penalty. Group bookings may require a deposit schedule.
During the annual Mount Hagen Cultural Show (August), special advance booking confirmation terms apply.
Payment Methods
We accept PGK (Kina) cash at reception, local bank transfers (BSP / Kina Bank), and approved corporate billing accounts.
All rates are quoted in Papua New Guinea Kina (PGK). Invoices and official receipts provided for corporate expense claims.
Children & Families
Children of all ages are warmly welcomed. Free stay for children under 5 using existing bedding.
We recommend our Deluxe Quadruple / Family Room (K699) for families seeking generous bed space and comfort.
Pets Policy
Pets are not permitted on hotel premises, with exceptions for certified assistance animals upon prior notice.
Security & Gated Access
Guest safety is our top priority. The perimeter is fully fenced with gated entry and 24-hour security guards on duty.
Non-registered visitors must check in at reception before entering guest quarters.
Quiet Hours
Please respect peaceful hours between 10:00 PM and 6:00 AM for the comfort of all staying guests.
Help us maintain a restful environment for all travelers staying at Hotel Gilgal.
Have a Special Requirement or Question?
Our reception team is available 24 hours a day to answer queries regarding corporate accounts or extended stays.